Resume

Terra Palmer                                                                                               terra.palmerzz@gmail.com

Professional Profile

I am a self-driven professional who is experienced with more than 14 years of sales success. My greatest strength is the ability to see and act on opportunities of growth.

•   Ability to "Read" Customers
•  Tenacity
•  Clear Communication Skills
•  Ability to Use "Positive Language"

Professional Accomplishments

Sales

• Quarterly achieved Gold Status which was 30% above the mandatory sales quota 
•    Increased my stores credit card applications by 3% in the first month of hire
•  Trained district stores to increase credit card applications
•    Known for the ability to build relationships and educate customers, resulting in customer satisfaction, retention, and increase sales

Customer Service

• Provided friendly advice to a diverse clientele, promoting Wells Fargo and Toys “ R” Us  costumer-orientated image.
•  Became the lead "go-to" person for new   reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
•  Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).

Management

• Supervised 50 out of season to 150 employees in season. 
•  Primarily responsible for driving daily operational excellence, ensuring compliance requirements are met, managing the losses and coaching staff associates to high performance levels. Coach and train the team to process transactions accurately, efficiently, and in accordance with established policies and procedures. Provide input to sister stores on staff recruiting and performance.
•   Responsible for maintaining and exceeding stores daily sales quota
•  Maintained a high level of teamwork and moral through group goals and associates value to the company.

Work History

2010-Current

Substitute, Lake Dallas ISD, Lake Dallas, TX

2012-Current

Lead Packer, Sub-Contractor, Dallas, TX

2012-Current

Court Appointed Special Advocate for Children, CASA of Denton County, Denton, TX

2008-2009

Front-end Department Manager, Toys “R” Us, Lewisville, TX

2006-2008

Lead Teller, Wells Fargo, Denton, TX

Education

Nursing

North Central Community College

Corinth, TX

2017

References

[References are available upon request.]